Successful Launch – Then Came The Problems
Observations from the field: Rick Jen, Microsoft
About 15 years ago, he worked at a company building network security appliances and was responsible for the development of custom Linux firmware. The product launch was successful; the company shipped and managed a large fleet of devices in the field. But after a few firmware releases, alerts began to come in from the device management system saying that there were intermittent problems – problems that they could not reproduce in the lab.
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